Incidents reported on status page for WattIQ https://status.wattiq.io/ https://d1lppblt9t2x15.cloudfront.net/logos/306149f55a7a28d0c72841fa4b19081e.png https://status.wattiq.io/ en https://status.wattiq.io/incident/868772 Wed, 22 Apr 2026 22:00:24 -0000 https://status.wattiq.io/incident/868772#992eecc8e113a13ad0e71b853554d7704e1784713609f4a0c9d8c9aa1cf68f6f The WattIQ team will be upgrading cloud infrastructure which supports our cloud-based dashboard and sensor ingestion. This is a semi-annual activity and results in improved security and better performance. There should be zero impact to data ingestion from sensors, and almost no visible impact to dashboard users. Alerting will be suppressed for a short period as we move alerting services to new servers, but will catch up. The critical window for alerting will be kept as short as possible and is typically no more than 15 minutes. https://status.wattiq.io/incident/865909 Wed, 08 Apr 2026 22:00:34 -0000 https://status.wattiq.io/incident/865909#34b457ec5e3dc808660df82f0aa36e7fb71babf4e5c2a28cbc64e9c66984f34a We're deploying a scheduled release. Such releases may introduce new functionality visible to customers, or they may simply involve improvements on the backend and to data processing services. You may experience a brief service interruption, typically under 5 minutes. https://status.wattiq.io/incident/845490 Thu, 19 Mar 2026 20:00:00 -0000 https://status.wattiq.io/incident/845490#a7dcc1f467dd0871bd72783e6cca5345290890e874b118c8335dc753a233d008 This is a regular planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. This change will involve a database update and very brief downtime, less than 20 minutes. https://status.wattiq.io/incident/845489 Tue, 10 Mar 2026 20:00:15 -0000 https://status.wattiq.io/incident/845489#9fd996f31a7ec4225305f31ee7775b7a16acd5b45248aae5d9800e9d46f21dd8 This is a planned infrastructure upgrade. There may be a brief interruption of services. https://status.wattiq.io/incident/820199 Sat, 07 Feb 2026 00:30:00 -0000 https://status.wattiq.io/incident/820199#a1c1cc9c17c6837ef5110aee100c0914a2fa57dbf5cd0d9a0d86c5a76fe1e6a6 Domain resolution appears to be normal and we are no longer seeing sporadic errors, but some local ISPs may cache values aggressively and thus it is possible that issues may persist, but our team is distributed over ISPs in five time zones and are not seeing errors persist. If you have issues, please contact support@wattiq.io and we will be happy to help. https://status.wattiq.io/ Sat, 07 Feb 2026 00:01:20 +0000 https://status.wattiq.io/#66b4dc7f600781e1d74ba17998f6597a082519d9a93bea8d9bb0339933ee52b1 Production - Sensor Data Ingestion recovered https://status.wattiq.io/ Fri, 06 Feb 2026 23:59:26 +0000 https://status.wattiq.io/#75000a700bb916a43d245dddb519f51d6b0c27f7de6b1e5983265179408a8d0c Production - Sensor Data Ingestion recovered https://status.wattiq.io/ Fri, 06 Feb 2026 23:50:42 +0000 https://status.wattiq.io/#d9a92000175b71a7fc4be582c6b42dbb6068a0ff5a8f0eb5a25bbdc551865284 Production - WattIQ Dashboard recovered https://status.wattiq.io/incident/820199 Fri, 06 Feb 2026 23:23:00 -0000 https://status.wattiq.io/incident/820199#8846668793da55fba12b2c06d04a0477ddf0b8ed32ac8a17fbf9f08b8ede79fd Some users report difficulty reaching the WattIQ dashboard at https://ibis.io. We are seeing some issues resolving the domain name properly, and are investigating. There may be issues with the connection between our system and Squadcast since that connection also relies on DNS. We will update this status when we have a resolution. https://status.wattiq.io/ Fri, 06 Feb 2026 22:56:51 +0000 https://status.wattiq.io/#75000a700bb916a43d245dddb519f51d6b0c27f7de6b1e5983265179408a8d0c Production - Sensor Data Ingestion went down https://status.wattiq.io/ Fri, 06 Feb 2026 22:50:43 +0000 https://status.wattiq.io/#d9a92000175b71a7fc4be582c6b42dbb6068a0ff5a8f0eb5a25bbdc551865284 Production - WattIQ Dashboard went down https://status.wattiq.io/ Fri, 06 Feb 2026 22:43:48 +0000 https://status.wattiq.io/#66b4dc7f600781e1d74ba17998f6597a082519d9a93bea8d9bb0339933ee52b1 Production - Sensor Data Ingestion went down https://status.wattiq.io/ Tue, 27 Jan 2026 19:42:27 +0000 https://status.wattiq.io/#37a42727a9e4beb1fb9e480f43ead2f850f0276b8a6b4e1b93790653479d3d9b Production - Sensor Data Ingestion recovered https://status.wattiq.io/ Tue, 27 Jan 2026 19:42:09 +0000 https://status.wattiq.io/#9eb9b8b12d4e0f2cd131be35db6aab95e58ef33f8345df9baff446086c450243 Production - Sensor Data Ingestion recovered https://status.wattiq.io/ Tue, 27 Jan 2026 19:31:25 +0000 https://status.wattiq.io/#37a42727a9e4beb1fb9e480f43ead2f850f0276b8a6b4e1b93790653479d3d9b Production - Sensor Data Ingestion went down https://status.wattiq.io/ Tue, 27 Jan 2026 19:31:22 +0000 https://status.wattiq.io/#9eb9b8b12d4e0f2cd131be35db6aab95e58ef33f8345df9baff446086c450243 Production - Sensor Data Ingestion went down https://status.wattiq.io/incident/812260 Tue, 27 Jan 2026 19:30:00 -0000 https://status.wattiq.io/incident/812260#b7ac25ebb0accb785b814466fefe9cd5a161cee3c27217ad67385336a86129cc This is a planned infrastructure upgrade. We do not anticipate using the full 2 hour maintenance window. https://status.wattiq.io/incident/701620 Wed, 06 Aug 2025 22:00:00 -0000 https://status.wattiq.io/incident/701620#0595781fd1a235915acf7795ecb4517219a3a8e9d506edec2af9046fa2244053 This is a regular planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. This change will involve a database update and very brief downtime, less than 20 minutes. https://status.wattiq.io/incident/564821 Wed, 14 May 2025 22:30:00 -0000 https://status.wattiq.io/incident/564821#d306c28d761fdc1b1f17727ef89a456d8b484fd0c21aaaddc77fa399fac1117e This is a regular planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. This change will involve a database update and very brief downtime, less than 20 minutes. https://status.wattiq.io/incident/553347 Wed, 30 Apr 2025 18:00:58 -0000 https://status.wattiq.io/incident/553347#c18918c0085c712e7113a5e6db1be5be9c56b4c4b22749597eb75ed153298b09 WattIQ will be performing planned maintenance and infrastructure upgrades on Wednesday April 30th. There may be momentary disruption and you may need to re-login or reload your browser window, but there should otherwise be minimal disruption to normal service. The length of the maintenance window reflects a number of activities that will occur on the backend, most without any user-visible effects. https://status.wattiq.io/incident/546987 Thu, 17 Apr 2025 19:00:12 -0000 https://status.wattiq.io/incident/546987#a2840d4f31caaafb0e19f0a68944072a83e69eae02f24e3f06ac09384731c994 This is a regular planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. This change will involve a database update and very brief downtime, less than 20 minutes. https://status.wattiq.io/incident/533765 Wed, 26 Mar 2025 21:00:36 -0000 https://status.wattiq.io/incident/533765#d6ebda741c264adacefde4dcd1d23914f9bb2763eae78cb90acbfa4b96ccbd12 This is a regular planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. This change will involve a database update and very brief downtime, less than 20 minutes. https://status.wattiq.io/incident/523297 Wed, 05 Mar 2025 23:00:11 -0000 https://status.wattiq.io/incident/523297#ce3ef12874295bcf4b1777af16543ed08f79914ec85932f88c33f70fe6a906e2 This is a regular planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. This change will involve a database update and very brief downtime, less than 20 minutes. https://status.wattiq.io/incident/514418 Thu, 20 Feb 2025 01:00:00 -0000 https://status.wattiq.io/incident/514418#c1ce0f46eeeb064d3993928d7a47359150d2efa253571071d023370cbe01879f The WattIQ dashboard will be unavailable for approximately 30 minutes on Wednesday February 19th starting at 5pm Pacific time, as we roll out database changes in support of an upcoming product release. The maintenance should occur after business hours for all relevant customer time zones and thus not impact normal operations. Data will be buffered by gateways, and the team will examine alert conditions once the database migration is complete. https://status.wattiq.io/incident/437806 Wed, 02 Oct 2024 21:00:13 -0000 https://status.wattiq.io/incident/437806#b9e59b460a54fe043ad878511b76788870c061b82e1cfaf428adce7191433d4b WattIQ will be performing an infrastructure upgrade that will require some downtime. https://status.wattiq.io/incident/432428 Wed, 25 Sep 2024 21:00:56 -0000 https://status.wattiq.io/incident/432428#60bf582555c854648fac1eca1e89a76bd94baea31548407c4f924e6bbe2e29f9 WattIQ will be performing an infrastructure upgrade that will require some downtime. https://status.wattiq.io/incident/432427 Mon, 23 Sep 2024 21:00:38 -0000 https://status.wattiq.io/incident/432427#a79c22968161ca7d9a4c54a5c6c5923df2371334e4406b9bcb9d01c9f77873ff WattIQ will be performing an infrastructure upgrade that will require some downtime. https://status.wattiq.io/incident/380079 Wed, 05 Jun 2024 20:00:00 -0000 https://status.wattiq.io/incident/380079#dae2aa02c6fbbdd3cc81674fbbe539d40e22a449023c81f4de28a6595a767830 This is a regular planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. Minimal disruption of service to users is expected, and no interruption to data ingestion. https://status.wattiq.io/incident/376525 Wed, 29 May 2024 21:00:00 -0000 https://status.wattiq.io/incident/376525#dc0913fc3e0f1daee9a219a0e118d624d23135e4a9149a23c15e6fdd2c931c59 This is a regular planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. This change will involve a database update and very brief downtime, less than 15 minutes. https://status.wattiq.io/incident/366712 Wed, 08 May 2024 20:30:00 -0000 https://status.wattiq.io/incident/366712#e32c0a27be26a909b41765848bdd52ef3dbd13f43e6e834b9fb43d5fe331bff7 This is a regular planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. Minimal disruption of service to users is expected, and no interruption to data ingestion. https://status.wattiq.io/incident/360303 Wed, 24 Apr 2024 20:30:00 -0000 https://status.wattiq.io/incident/360303#e3545d8c3ef73c9c80e9d3db293f7f7751d137380c11021ef956eb00873ad603 This is a regular planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. Minimal disruption of service to users is expected, and no interruption to data ingestion. https://status.wattiq.io/incident/353443 Wed, 10 Apr 2024 20:00:00 -0000 https://status.wattiq.io/incident/353443#a07497d35b3d46784c6747fca3647ee7f818754946828b24a66cc074125474dc WattIQ will be performing a brief update to its backend infrastructure. https://status.wattiq.io/incident/345946 Mon, 25 Mar 2024 20:35:00 -0000 https://status.wattiq.io/incident/345946#a206d93cfe004d35c4241cc58d30ce2ab5169ed3a7e3668574e291531e9bd21c Performing a brief maintenance to fix an issue with our Squadcast integration. https://status.wattiq.io/incident/337334 Thu, 07 Mar 2024 00:15:00 -0000 https://status.wattiq.io/incident/337334#00f3e1bafd1e5c723b4a984c8b6777e94c354d1c63475120f230f46d0677cb56 Dashboard and data ingestion will be unavailable for a short window of time due to emergency maintenance. https://status.wattiq.io/incident/336218 Wed, 06 Mar 2024 20:30:00 -0000 https://status.wattiq.io/incident/336218#1c94868e6f15744e987a84ee0150164390848bfceb8ca64183ea383684a859c0 This planned update will handle security patches to backend service components involved in data ingestion, and will be a rolling update with no user-visible impact. https://status.wattiq.io/incident/326853 Wed, 14 Feb 2024 20:00:00 -0000 https://status.wattiq.io/incident/326853#9772bfd928cc6b4128d63b525372030f20925ae005aa90cf5e79b82519d7ddb2 This is our regular biweekly planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. This change will involve a database update and very brief downtime, less than 15 minutes. https://status.wattiq.io/incident/323146 Wed, 07 Feb 2024 22:00:00 -0000 https://status.wattiq.io/incident/323146#4573c310c5e44be1b8712bfb67e8161ba446b18f30bab9c06167e7f16b9933b0 WattIQ will reboot certain backend infrastructure elements in order to pick up recent updates from AWS. There should be no customer-visible impact. https://status.wattiq.io/incident/320493 Wed, 31 Jan 2024 21:00:00 -0000 https://status.wattiq.io/incident/320493#6fe0de0cfd5c1dec007cbfacae4e3b4103000a84b94e086a2daa8a0272f8f099 This is our regular biweekly planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. Minimal disruption of service to users is expected, and no interruption to data ingestion. https://status.wattiq.io/incident/317681 Thu, 25 Jan 2024 19:00:00 -0000 https://status.wattiq.io/incident/317681#1a75af35de74a695dcc1ee6061e2a56ff7dbd2c8743d5e20616de080fe1c55ef The Dashboard and other backend services will be migrated to a new computing cluster in order to perform regular security updates and software upgrades. There will be minimal downtime, but we do need to update the DNS (domain name service) mapping for https://ibis.io when this occurs, and that may cause a brief period of time where you need to reload your browser, and possibly log in again. The actual migration will happen in phases over the course of the period listed, with impacts limited to a few minutes. The maintenance window is designed to give us time to migrate each component, and is not an indication that anyone will experience downtime for the full period. https://status.wattiq.io/incident/310953 Wed, 10 Jan 2024 21:00:00 -0000 https://status.wattiq.io/incident/310953#53001c2533c29d05ad2b5bba8c1ae854f2fced7ad28ee09430201b95c3590c3e This update introduces a new Asset Inventory page. This change will involve a database update and very brief downtime, less than 15 minutes. https://status.wattiq.io/incident/280445 Wed, 01 Nov 2023 20:00:00 -0000 https://status.wattiq.io/incident/280445#3bbbf6607c313a28f3cd297758cc3eec99a75aadb4cc224757afcd9d0a01ff0d This release will introduce a new alert type, and should involve no significant downtime. https://status.wattiq.io/incident/270356 Wed, 11 Oct 2023 21:00:00 -0000 https://status.wattiq.io/incident/270356#de52d3381bccb1682baa238857db1976aade2a60b4ba7d3dbdf3624e92113540 This is our regular biweekly planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. This change will involve a database update and very brief downtime, less than 15 minutes. https://status.wattiq.io/incident/268287 Thu, 05 Oct 2023 19:00:00 -0000 https://status.wattiq.io/incident/268287#245186b30dbda86a299f16a3e92dbc26784f912472bb2c6bae8bf9701a76aa1e WattIQ engineering will be doing an annual rotation of SSL certificates. There should be no visible impact, but we do this in a planned maintenance interval out of an abundance of caution. https://status.wattiq.io/incident/261538 Wed, 04 Oct 2023 21:00:00 -0000 https://status.wattiq.io/incident/261538#8f9e44cc07b60babf991a260c44901b6600b0837cf1fc3358e82e624771f4b29 This is our regular biweekly planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. Minimal disruption of service to users is expected, and no interruption to data ingestion. https://status.wattiq.io/incident/266944 Mon, 02 Oct 2023 01:40:00 -0000 https://status.wattiq.io/incident/266944#06f1be4a1ea53661b2d468c1e9886165dcf3de31a029a85feef3caab5788b34f We are doing an unplanned release to fix a bug which affected some customer data ingestion. Downtime should be minimal. https://status.wattiq.io/incident/258034 Wed, 13 Sep 2023 21:00:00 -0000 https://status.wattiq.io/incident/258034#1d8e2d224f7815f76e36f7c3afd43daacd5e5b09cc3abc0e15aa80ad8b634cba In this week's regular planned update, WattIQ will introduce the ability to have user groups in escalation policies, to make complex alerting setups easier to maintain. This change will involve a database update and very brief downtime, less than 15 minutes. https://status.wattiq.io/incident/255952 Wed, 06 Sep 2023 23:35:00 -0000 https://status.wattiq.io/incident/255952#ad1b38e9c41a0daef07a9db9b30892fff4d1cd296472cb7e079d425b4f9585f8 Maintenance completed https://status.wattiq.io/incident/255952 Wed, 06 Sep 2023 23:30:00 -0000 https://status.wattiq.io/incident/255952#fcf41a8c92a234d03621a4727fc58c9ddd5e461dcea9882d640ddfa5d3a71efa WattIQ is releasing v4.47.0 of the WattIQ Cloud solution, which fixes a small issue noted with certain report subscriptions. WattIQ also moved to toll-free numbers for sourcing direct SMS notifications, to comply with new requirements on automated SMS usage.