Previous incidents

November 2023
Nov 01, 2023
1 incident

Regular Update

Maintenance

Resolved Nov 01 at 01:00pm PDT

This release will introduce a new alert type, and should involve no significant downtime.

October 2023
Oct 11, 2023
1 incident

Regular Planned Update

Maintenance

Resolved Oct 11 at 02:00pm PDT

This is our regular biweekly planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. This change will involve a database update and very brief downtime, less than 15 minutes.

Oct 05, 2023
1 incident

Planned maintenance - SSL update

Maintenance

Resolved Oct 05 at 12:00pm PDT

WattIQ engineering will be doing an annual rotation of SSL certificates. There should be no visible impact, but we do this in a planned maintenance interval out of an abundance of caution.

Oct 04, 2023
1 incident

Regular planned update

Maintenance

Resolved Oct 04 at 02:00pm PDT

This is our regular biweekly planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. Minimal disruption of service to users is expected, and no interruption to data ingestion.

Oct 01, 2023
1 incident

Unplanned release - fixing a customer issue

Maintenance

Resolved Oct 01 at 06:40pm PDT

We are doing an unplanned release to fix a bug which affected some customer data ingestion. Downtime should be minimal.

September 2023
Sep 13, 2023
1 incident

Planned update

Maintenance

Resolved Sep 13 at 02:00pm PDT

In this week's regular planned update, WattIQ will introduce the ability to have user groups in escalation policies, to make complex alerting setups easier to maintain. This change will involve a database update and very brief downtime, less than 15 minutes.

Sep 06, 2023
1 incident

Planned update

Maintenance

Resolved Sep 06 at 04:30pm PDT

WattIQ is releasing v4.47.0 of the WattIQ Cloud solution, which fixes a small issue noted with certain report subscriptions. WattIQ also moved to toll-free numbers for sourcing direct SMS notifications, to comply with new requirements on automated SMS usage.