Previous incidents

February 2024
Feb 14, 2024
1 incident

Regular Planned Update

Maintenance

Resolved Feb 14 at 12:00pm PST

This is our regular biweekly planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. This change will involve a database update and very brief downtime, less than 15 minutes.

Feb 07, 2024
1 incident

Regular infrastructure maintenance

Maintenance

Resolved Feb 07 at 02:00pm PST

WattIQ will reboot certain backend infrastructure elements in order to pick up recent updates from AWS. There should be no customer-visible impact.

January 2024
Jan 31, 2024
1 incident

Regular Planned Update

Maintenance

Resolved Jan 31 at 01:00pm PST

This is our regular biweekly planned release. Such releases may introduce new functionality visible to customers, bug fixes, but they also may simply involve improvements on the backend and to data processing services. Minimal disruption of service to users is expected, and no interruption to data ingestion.

Jan 25, 2024
1 incident

Infrastructure Upgrade

Maintenance

Resolved Jan 25 at 11:00am PST

The Dashboard and other backend services will be migrated to a new computing cluster in order to perform regular security updates and software upgrades. There will be minimal downtime, but we do need to update the DNS (domain name service) mapping for https://ibis.io when this occurs, and that may cause a brief period of time where you need to reload your browser, and possibly log in again.

The actual migration will happen in phases over the course of the period listed, with impacts limi...

Jan 10, 2024
1 incident

Regular Planned Update

Maintenance

Resolved Jan 10 at 01:00pm PST

This update introduces a new Asset Inventory page. This change will involve a database update and very brief downtime, less than 15 minutes.

December 2023
No incidents reported